THE BUYING AND SHIPPING JOURNEY

How buying and shipping work

Follow the process from your buying request or existing supplier orders to collection or delivery in South Africa. Each stage identifies the information, decisions and records needed to move forward.

Start with
Product links or existing orders
Before dispatch
Packing, costs and import scope
Finish at
The named collection or delivery point
01

Share your buying or consolidation brief

A product link, approximate quantity and South African destination are enough to begin. If orders are already placed, share the supplier list and expected arrivals instead.

Your input

Products and destination

Include specifications, quantities and the city or postcode. Add supplier quotations or order references when available.

Decision

Choose the support you need

Buying assistance, receiving and consolidation, freight, or a combination. An enquiry does not authorise a purchase.

Next step

An identified scope

The brief separates known information from the details still needed for a useful proposal.

02

Approve the purchase and costs

The purchase arrangement should name who orders, who receives payment and which entity invoices you. Review the goods, service charges, domestic delivery and currency basis before authorising payment.

Check

The exact product

Model, material, size, colour, quantity and any sample approval should refer to the same item.

Decide

Payment and checks

Agree payment stages, the inspection scope and how substitutions, shortages or supplier refunds will be handled.

Keep

The approved version

Retain the quotation, supplier references and your purchase instruction. These are separate from transport acceptance.

03

Match supplier deliveries to orders

Use the receiving address and reference provided for the agreed shipment. A company address is not a cargo receiving instruction. Suppliers should identify their orders and expected cartons.

Observe

What has arrived

Carton counts, visible packaging condition and any agreed checks belong against the supplier and order reference.

Resolve

Differences before packing

A missing item, damaged carton or different specification needs an instruction: hold, accept, return or request a replacement.

Retain

The receiving information

The included checks and photographs are defined in the service scope. Receipt alone is not a product-quality approval.

04

Approve packing and freight

Decide which orders travel together and whether original packaging should remain. Repacking can change carton count, weight, dimensions and handling needs.

Review

Final carton details

Connect each final carton to its supplier orders, quantities, gross weight and outside dimensions.

Compare

Ready goods or a split shipment

Waiting for a late supplier and sending urgent goods separately can produce different storage and freight costs.

Approve

The outbound plan

Review the charging method, route and applicable costs using the final packed information before dispatch.

05

Arrange transport and import clearance

The transport proposal identifies the international leg and any origin or destination handling. Importer arrangements and goods-specific requirements need to be workable before the shipment leaves.

Identify

The responsible parties

Name the importer, customs representative and duty/VAT payer. The freight coordinator does not automatically become the importer.

Prepare

The applicable documents

Supplier invoices, packing information and required approvals support the appropriate transport and customs documents.

Follow

Actual milestones

Booking, departure, arrival, customs release and handover are different events. Available updates and records are stated for the shipment.

06

Complete collection or delivery

Collection from a warehouse and delivery to an address are different services. The written proposal should name the location and explain access, receiving, unloading and any extra delivery work.

Before arrival

Receiving arrangements

Provide the contact, postcode, access restrictions and suitable unloading arrangements for the actual goods.

At handover

The agreed evidence

Confirm which collection or delivery record will be available, and how visible damage or shortages should be reported.

Afterwards

Keep the shipment file

Retain the applicable packing, transport, customs and payment records. Proof of delivery is not a product inspection or a VAT document.

07

Changes to the shipment plan

Supplier delays, packing differences, inspections or a changed delivery address can affect the next stage. Keep the affected order or carton reference with the issue and agree the revised action and costs. A clear approval trail is more useful than assuming every stage is covered by the original estimate.

CONTACT JETON EXPRESS

Discuss your next purchase or shipment.

Share your product links or order list, quantities and South African destination. We will review the service scope with you.

Contact via WhatsApphi@southafricaddp.com